Bookings

General Conditions of Sale and various Information

• The indicated prices are valid for 2025
• The tourist tax of 0.6€/d (room) or 1.5€/d (gîte) is applied to anyone aged 18 and over
• High Season from 28/06 to 03rd September
  Mid Season from 01/04 to 27/06 and 04/09 to 30/09 including school holidays taking place in low season
  Low Season 01/10 to 30/03 (excluding School Holidays which are mid season)
• The Gites are accessible all year for period of 7 days in High season and 3 days minimum otherwise
  
• The Guest rooms are accessible from May to end of September for stays of 3 days minimum
  If available, stays of 2 nights are possible with a 25€ supplement per night
• Breakfast are included in the price for guest rooms and available for gites at an additional cost of 12,5€/pers./day
• WIFI is available free of charge in the rooms and gîtes
• Bed linen and towels are included for all accomodations (gîtes and rooms)
• Room cleaning is included for guest rooms and is performed at the end of the stay for the indicated additional charges for the gites
• The customer will pay the due amount for the reservation via one of the payment methods indicated by Ermitage in the booking offer
• The Reservation will be definitively confirmed upon the deposit amount receipt otherwise the reservation offer will be considered null and void

• Arrival between 3:00 p.m. to 6:00 p.m. except upon agreement with the owner (24h00 minimum). Any arrival outside this time without prior agreement will be charged €25 (€50 after 9:00 p.m.).

• Departure: 10:30 a.m. at the latest unless agreement from the owner. Any unauthorized excess may result in the billing of an additional night

• Force majeure on the part of the owner resulting in the impossibility of renting the property, the entire amount paid will be refunded to the Customer, without the latter being able to claim another payment. 
• Force majeure on client’s side, the tenant will be reimbursed upon production of the documents necessary to demonstrate this. The owner will reimburse the full amount in the event of re-rental of the property or following the cancellation scheme below (cancellation)
  Please note that sickness is not a Force Majeure case. In this respect, the client needs to subscribe an insurance to cover this risk
• Cancellation: if the customer cancels the reservation for any reason not falling under force majeure, the owner will refund the cash paid as follows: 100% for any reservation canceled up to two months before. Conservation of the deposit until two weeks before the start of the stay. Reimbursement at best (following relocation conditions) beyond this.
  Customers are reminded that they do not benefit from the right of withdrawal provided for by the article L221-18 of the Consumer Code in accordance with L221-28 of the same code.
• COVID and/or health crisis : in the event of unavailability / inaccessibility of the property, the rental period will be adapted (without any additional cost) following the availabilities of the Ermitage for a new period. In the event that no other suitable date would be available, any amount paid will be refunded
  Warning: this does not cover the client’s illness (COVID and others) which must be covered via personal cancellation insurance

• Personal information and GDPR: in order to make a reservation your personal data (last name, first name, email address, postal address and telephone number) will be collected and used only for these purposes by Ermitage Crestet.

• Foreign Guests (Order of October 1, 2015 relating to the model of individual police form). An information sheet will be completed at the latest upon your arrival containing the following information: First and last name, Date and place of birth, Nationality, Residence, Mobile telephone number and email address, date of arrival and planned departure. This information is kept for 6 months.

• Dispute: in the event of an unresolved dispute between parties, the “Médiateur Tourisme et Voyage” mtv.travel may be contacted

• The client acknowledges having received the Internal Rules of the Ermitage and complying with them during his stay there